OUR RETURN POLICY
We want you to love your purchase, and we understand that not every purchase will fit perfectly! No hassle returns couldn't be easier!
First off, no receipt is needed if your name and email address was provided at point of sale, in addition you are welcome to return items at any of location.
Eligible items are returnable within 14 days of purchase in like new condition.
Eligible Refunds inside of our 14 day window are issued back to the original form of payment or store credit. All check payments will be issued back as store credit.
Defective items are included in the policies above!
NON ELIGIBLE ITEM AND NON EXCHANGEABLE ITEMS:
- Items discounted 25% or more
- Sale Rack or Now or Never items marked down are final sale.
- Free Gifts with Purchase
- Gift Cards
- Bralettes/Adhesive bras
Purchases made November 15th - December 24th for the holidays will have an extended return policy for in-store credit through January 15th.
Returns must be post marked within 10 days of shipment date. Any merchandise postmarked outside the window will be rejected, and you will be required to pay the return shipping fee.
If you find a defect, please contact us by email within 3 days of product delivery. Include a photo of the defective item (showing defect), along with the invoice and indicate “defective” or “damaged” in the subject line. If your return qualifies, we will send you further return instructions. Without a return authorization for defective items, the original item will not be credited to your account.
Emails can be sent to email@example.com.
Please return to:
Urban Chic Boutique
903 Grand Avenue Suite B2
Rothschild WI 54474