OUR RETURN POLICY
We want you to love your purchase, and we understand that not every purchase will fit perfectly! No hassle returns couldn't be easier!
First off, no receipt is needed if your name and email address was provided at point of sale!
Eligible items are returnable within 14 days of purchase in like new condition.
Your purchase may be returned to any Urban Chic Boutique location.
Refunds are issued back to the original form of payment or store credit.
Defective items are included in the policies above.
NON RETURNABLE AND NON EXCHANGEABLE ITEMS:
• Gift Cards
• Items discounted 25% or more
• Items Marked as Final Sale
• Free Gifts with Purchase
Purchases made November 15th - December 24th for the Holidays will have an extended exchange policy through January 15th.
Returns must be post marked within 14 days of the date you receive your shipment. Any merchandise postmarked outside the 14 day window will be rejected, and you will be required to pay the return shipping fee.
If you find a defect, please contact us by email within 3 days of product delivery. Include a photo of the defective item (showing defect), along with the invoice and indicate “defective” or “damaged” in the subject line. If your return qualifies, we will send you further return instructions. Without a return authorization for defective items, the original item will not be credited to your account.
Emails can be sent to firstname.lastname@example.org.
Please return to:
Urban Chic Boutique
903 Grand Avenue Suite B2
Rothschild WI 54474