OUR RETURN POLICY
Hello Boutique Lovers! We know not everything fits just right!
We want to make sure our return policy is easy to follow.
Our policy is firm when returning an item.
Returns must be received in original unused condition, unwashed, all tags ATTACHED and a copy of the original invoice enclosed. Store credit will be provided with accepted returns in 5 days of receipt. An email will be sent to you.
**If an item has stains, smells of cigarettes, perfume, deodorant or has animal hair, you will be responsible for the reshipping fee.
Shipping will not be refunded on any returned item and is responsibility of the customer.
Due to rapid inventory change over, we do not process exchanges for different sizes.
Store credit will be given for the purchase price of all eligible returned merchandise. No exceptions.
Credits from online purchases will only be available for online repurchases. Credit from an online sale, cannot be used in store.
Clearance, handbags, jewelry, footwear are final and non-returnable.
Returns must be post marked within 14 days of the date you receive your shipment. Any merchandise postmarked outside the 14 day window will be rejected, and you will be required to pay the return shipping fee.
Please return to:
Urban Chic Boutique
903 Grand Avnenue Suite B2
Rothschild WI 54474
Within 3 days of product delivery of any defect. , take a photo of your invoice and of the defective item (showing defect), and indicate “defective” or “damaged” in the subject line.
If your return qualifies, we will send you return instructions. Without a return authorization for defective items, the original item will be credited to your account, your shipping costs will not be included as a credit.
During the Christmas season, we will extend the return time to January 15th